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We cannot accept returns or answer questions concerning purchases of Baseus items from other websites (such as Amazon, AlliExpress or Kickstarter). You must contact them directly.

Questions about your order or product?

Send questions directly to hey[at]baseus.io or fill out the form on the left. We are happy to provide additional product information when we can, but please note we CANNOT ACCEPT RETURNS or answer questions concerning purchases of Baseus items from other websites (such as Amazon, AlliExpress or Kickstarter). You must contact them directly.

Please read our RETURN POLICY here before contacting us.

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